CAR WASH SUPERSTORE 877-663-9274
NATIONAL PRIDE 800-537-6788

Terms and Conditions

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Terms & Conditions

Prices

All prices are subject to change without notice. Orders will be invoiced at the prevailing prices at the date of shipment. We cannot be held responsible for any errors that may be inadvertently included in this website, online, or in other printed materials including catalogs.

Shipping Information

All mail, fax, and phone orders are processed for shipment immediately on receipt of order.

Freight Policy

  1. Most orders are shipped UPS Ground unless otherwise specified. Larger shipments or shipments exceeding 150 pounds may be shipped UPS Ground or common carrier, whichever is best to avoid damage to contents.
  2. Inspect your packages upon delivery and notify delivery agent before they leave your site.
  3. Claims are the responsibility of the carrier.
  4. Shortages, lost, or damaged goods must be reported to Car Wash Superstore within 7 days.
  5. Freight charges are the responsibility of the customer and will be added to all orders.
  6. Redirected shipments to a different address may result in added charges.
  7. Shipper adds a surcharge per package for residential delivery.
  8. UPS Ground fees are subject to change without notice.
  9. Any quote of freight charges by a sales person is an estimate only and may vary at time of delivery.

Freight quotes are valid for seven days.

Custom/Special Orders

All custom/special orders placed with Car Wash Superstore require payment in full at the time the order is placed. An estimated shipping date will be provided upon request. Also, custom/special orders are non- cancellable and non-returnable.

Warranty

All products sold by Car Wash Superstore carry the manufacturer's warranties and these warranties are the sole responsibility of the manufacturer. Car Wash Superstore will assist our customers in the warranty process with the manufacturer. There are no other warranties or representations of any kind, expressed or implied by Car Wash Superstore. The customer will be responsible for transportation, labor costs, and all other incidental expenses in connection with the warranty repair or replacement.

All charges are to be paid for at the time of purchase. Car Wash Superstore accepts Visa, American Express, MasterCard, and Discover cards.

Return Policy

  1. All returns must be first authorized by a representative of Car Wash Superstore. No returns will be credited without prior authorization from Car Wash Superstore.
  2. All returns must be accompanied by the original invoice.
  3. No returns are accepted after 90 days. No returns on electronics after 30 days.
  4. Any returns between 30 and 90 days are subject to a re-stocking fee of 20%.
  5. No used parts will be credited (manufacturers warranties may apply).
  6. Return items must be shipped prepaid. We suggest you ship the products to us in their original packaging, and insure shipment.
  7. If original package is not available, customer should use adequate packaging to prevent damage during shipping. Car Wash Superstore cannot be held responsible for loss or damage during return shipment. Examples of items that require special packaging include but are not limited to motors, pumps, chemicals, and electrical components. Pumps should be dry of fluids and the crankcase oil drained of oil. Any liquids must be packaged in a manner to prevent spills or leaks
  8. Returned items must be in as-new condition, complete with all manuals, parts and accessories as sold originally.

Upon receipt of Return Merchandise Authorization, you will be instructed to return your part(s) to the following address:

Car Wash Superstore
1266 Middle Rowsburg Road
Ashland, OH 44805

Privacy Policy

NPE Memphis, dba Car Wash Superstore and its subsidiaries, divisions, affiliates, and brands (collectively “We”) value our customers and are committed to protecting personal information about them and their companies. This notice (“Privacy Policy”) describes what information we collect about you, how we use it, with whom we may share it, how we collect it, and what choices you have regarding it. This Privacy Policy is incorporated into and forms part of the Terms of Use www.carwashsuperstore.com. Please review and become familiar with the terms and conditions of both this Privacy Policy and the Terms of Use. BY ACCESSING OR USING ANY CAR WASH SUPERSTORE SITE YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND CONSENT TO THE PRIVACY PRACTICES, AND TO THE USES AND DISCLOSURES OF INFORMATION ABOUT YOU AND YOUR COMPANY, THAT ARE DESCRIBED IN THIS PRIVACY POLICY AND YOU AGREE TO BE BOUND BY THEIR TERMS. Please review this Privacy Policy periodically, as we may update it from time to time, as further described below.

Information We Collect: Our web servers collect general data pertaining to each Site visitor, including the IP address, tracking codes, the domain name, the web page, the length of time spent and the pages accessed while visiting this Site. This information is collected to, among other things, aggregate information from online and offline sources, facilitate system administration, improve the content of the Site, customize and improve the user experience for Site visitors and customers, and improve customer service generally. We also collect personally identifiable and transactional information provided by companies and Site visitors that purchase products from that Site. This information includes contact information, shipping information, credit cardholder name, and card number/expiration date. We may also retain the content of the communications that are sent to our customer service representatives. This information helps us to respond to inquiries regarding this Site.

Use of Information Collected: We use the information that is collected from Site visitors and customers to, among other things, better serve customers, improve the content of this Site, and customize the shopping experience for Site visitors and customers. We may also use the information collected to notify Site visitors of changes to this Site, to notify Site visitors of new products, and for any other legitimate and lawful business purpose. We may share your information as follows: Among our various subsidiaries, divisions, parent organizations, and brands.

Security Policy

Website Security: Site security is a priority. We periodically review and update the security methods intended to protect information transmitted via this Site, including measures intended to secure and protect all personally identifiable information from loss, misuse, and alteration. Our Site uses industry- standard encryption technology. However, we cannot guarantee that any electronic commerce is totally secure. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of electronically stored sensitive personal data via email or by conspicuous posting on the Site as soon as possible to the extent consistent with (a) the legitimate needs of law enforcement, and (b) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

Account Security: We are dedicated to ensuring that your account remains secure. Here are several actions you can take to help protect your account:

  • Keep your User ID and Password Secure: We ask for your password when you log-in to our site. We will never ask for your password in any unsolicited communication. To enhance your online safety, follow these recommendations to keep your personal information private:
  • Don’t reveal your password to anyone.
  • Change your password periodically.
  • Protect Your Account from Online Fraud:
  • The Internet is not immune to fraud. Criminals will use spoof e-mails, phony web sites, and other deceptive practices to try to obtain your personal information; this is known as phishing.
  • Spoof emails are phony emails that appear to have originated from a legitimate company. These phony emails ask you to go to a spoof web site and provide your personal account information. To bait you, often these deceptive emails may allude to an urgent matter concerning your account. In many cases, there is no easy way to determine that you are on a phony web site because the URL may contain the name of the company it is spoofing.

Cookies and Other Technology Information: A cookie is a small file stored on your computer by a web site to give you a unique ID. We use Cookies and other technologies to track new visitors to this Site and recognize past customers so that we may present more personalized content. Cookies used by this Site do not contain any personally identifiable information. We cannot identify a customer unless that information is provided voluntarily. NOTE: If you configure your computer to block cookies, you may not be able to access certain Site functionality.

Unsubscribing from E-Mail Marketing: Each Site visitor can unsubscribe from receiving e-mail containing promotional offers from us simply by using the unsubscribe instructions located at the bottom of every email promotion.

Links: This Site contains links to other sites that are not owned, maintained, operated, or endorsed by or for Car Wash Superstore and not subject to the same Privacy and other Policies. We are not responsible for the content of those sites or the use of any information collected from you by those sites. The inclusion of any link to such sites does not imply any recommendation or sponsorship of such sites and we disclaim any liability for links: (i) from another website to this Site, and (ii) to another website from this Site. You should read the other site’s privacy policies to understand how personal information collected about you is used and protected.

Policy Updates: From time to time we may change our privacy policies because of changes in the relevant and applicable legal or regulatory requirements, changes in our business or business practices, or in our attempts to better serve our customers. Notice of any material changes in the manner in which we handle personally identifiable information under this policy will be provided on the Site with an updated revision date. Please check the Site periodically for updates. Policy updates shall be effective the date the change is posted on the Site. By continuing to use the Site after we post any changes, you agree to the terms of the updated policy.

Questions: If users have any questions or suggestions regarding our privacy policy, please contact Us by sending an email to Sales@CarWashSuperstore.com

 

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